This standard specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Increasing the performance of IT services and at the same time reducing the costs – at a higher service quality. ISO/IEC 20000 makes this possible. For the standard is the first certifiable standard worldwide to specially refer to IT Service Management and focus on improving quality, increasing efficiency and reducing the costs of IT services.

Due to its inestimable value, information forms the heart of modern organizations. The needs for their protection go far beyond technical IT security. Correspondingly “IT Service Management” processes run through the whole organization like veins and enable high-quality IT services.

As an accredited Certification Body for Information Security acc. to ISO 27001 and IT Service Management acc. to ISO 20000, EQSC offers you efficient combined audits for integrated system certification with other ISO Standards.